Shipping policy
Shipping Policy
Thank you for shopping with Florise Studio. Please review the information below before placing your order.
ORDER PROCESSING
To reduce waste and maintain a carefully curated collection, some items are sourced after your order is placed.
Most orders are processed within 4–8 business days. This processing period includes product sourcing, domestic delivery to our fulfillment location, quality inspection, and packaging.
Business days do not include weekends or public holidays.
Once an order has entered processing, it can no longer be modified or cancelled.
If an item becomes unavailable or if we expect a significant delay, we will notify you by email. You may choose to wait, select an alternative item, or cancel the affected item for a full refund.
ESTIMATED DELIVERY TIME
After your order has been processed and handed to the international shipping carrier, estimated delivery times are:
United States:
7–15 business days
Estimated delivery times are provided as a guideline only and are not guaranteed.
The estimated total delivery time, including processing and international shipping, is approximately 11–23 business days.
Delivery may be affected by customs clearance, local carrier delays, severe weather, peak shopping seasons, or other circumstances beyond our control.
ORDER TRACKING
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking information may take 2–5 business days to update after the parcel has been handed to the shipping carrier.
Tracking updates may occasionally be delayed while packages are in customs or during carrier processing.
MULTIPLE SHIPMENTS
In some cases, items from the same order may be shipped separately due to product availability or fulfillment arrangements.
If this happens, you will receive separate tracking information for each shipment.
ADDRESS CHANGES
Please review your shipping address carefully before completing your order.
If you need to update your address, please contact us as soon as possible.
We cannot guarantee that address changes can be made once an order has entered processing or has already been shipped.
Florise Studio is not responsible for delivery failures caused by incorrect or incomplete shipping information provided by the customer.
Orders returned to us due to an incorrect or incomplete address may require additional shipping charges before reshipment.
CUSTOMS, DUTIES & TAXES
International orders may be subject to customs duties, import taxes, or handling fees imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product price or shipping fee.
Customs duties and import taxes are determined by your local customs authority and are outside of our control.
LOST OR DELAYED PACKAGES
If your tracking information has not updated for more than 10 business days, or if your package appears to be lost, please contact us.
We will gladly assist you in opening an inquiry with the shipping carrier.
Carrier investigations may require several business days to complete.
Florise Studio is not responsible for shipping delays caused by customs inspections, severe weather, carrier disruptions, or other force majeure events.
DELIVERED BUT NOT RECEIVED
If your tracking information shows that your package has been delivered but you cannot locate it, we recommend that you:
- Check with household members, neighbors, or your building management.
- Check any safe delivery locations around your property.
- Contact your local delivery carrier for additional information.
If the package still cannot be located, please contact us. We will do our best to assist you throughout the carrier's investigation process.
Claims for missing delivered packages may require confirmation from the shipping carrier before a resolution can be provided.
SHIPPING DESTINATIONS
We currently ship to selected countries.
Shipping availability for your destination will be displayed during checkout.
CONTACT US
If you have any questions regarding shipping, please contact us:
Email: hello@florisestudio.com
We aim to respond to all inquiries within 24–48 business hours.