Shipping policy
Shipping & Delivery
Thank you for shopping with Florise Studio. Please review the information below before placing your order.
Order Processing
Orders are typically processed within 2–4 business days before shipment. Processing time is included in the estimated delivery times listed below.
During periods of high order volume or when an item requires additional preparation, processing may take slightly longer. If there is a significant delay with your order, we’ll contact you by email.
Business days do not include weekends or public holidays.
Once an order has entered processing, we may not be able to modify or cancel it. If an item becomes unavailable before shipment, we’ll contact you with the available options.
United States
Standard Shipping
Shipping fee: $6.90 USD for orders below $99 USD.
Estimated delivery: 7–18 business days, including processing time.
Free Standard Shipping
Free Standard Shipping is available on orders of $99 USD or more.
Estimated delivery: 7–18 business days, including processing time.
Express Shipping
Shipping fee: $18.90 USD.
Estimated delivery: 5–9 business days, including processing time.
Express Shipping does not qualify for free shipping.
Shipping rates and available delivery methods are displayed at checkout.
United Kingdom & Supported International Destinations
Standard International Shipping is $8.00 USD for orders below $99 USD.
Free Standard International Shipping is available on orders of $99 USD or more.
Estimated delivery: 7–18 business days, including processing time.
Shipping availability, final shipping charges, and available delivery methods are displayed at checkout. Express Shipping is currently available only for eligible United States orders.
Order Tracking
Once your order has shipped, you’ll receive a shipping confirmation email with tracking information.
Please allow some time for tracking updates to become available after your parcel has been handed over to the carrier.
Multiple Shipments
In some cases, items from the same order may be shipped separately due to product availability or fulfillment arrangements.
If this happens, you’ll receive separate tracking information for each shipment. You will not be charged additional shipping fees because an order is divided into multiple shipments.
Address Changes
Please review your shipping address carefully before completing your order.
If you need to update your address, contact us as soon as possible. We cannot guarantee that address changes can be made once an order has entered processing or has shipped.
Florise Studio is not responsible for delivery failures caused by incorrect or incomplete shipping information provided by the customer.
Orders returned because of an incorrect or incomplete address may require an additional shipping payment before they can be shipped again.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or handling fees imposed by the destination country.
Unless otherwise stated at checkout, these charges are the customer’s responsibility and are not included in the product price or shipping fee.
Customs duties and import taxes are determined by the destination country’s customs authority and are outside our control.
Lost or Delayed Packages
If your tracking information has not updated for more than 10 business days, or if your parcel appears to be lost, please contact us.
We’ll assist you in opening an inquiry with the shipping carrier. Carrier investigations may require several business days to complete.
Delivered but Not Received
If your tracking information shows that your parcel has been delivered but you cannot locate it, we recommend:
- Checking with household members, neighbors, or building management.
- Checking any safe delivery locations around your property.
- Contacting the local delivery carrier for additional information.
If the parcel still cannot be located, please contact us. We’ll do our best to assist with the carrier’s investigation.
Claims for missing delivered parcels may require confirmation from the shipping carrier before a resolution can be provided.
Shipping Destinations
We currently ship to selected countries. Shipping availability for your destination will be displayed at checkout.
If a shipping method is not shown after you enter your address, it is not currently available for that destination.
Please Note
Delivery estimates are provided in business days and include order processing time. They do not include weekends or public holidays.
Customs processing, carrier delays, severe weather, peak shopping periods, incorrect address information, or other circumstances outside our control may occasionally affect delivery times.
Delivery estimates are guidelines and cannot be guaranteed.
Contact Us
If you have any questions about shipping or delivery, please contact:
Email: hello@florisestudio.com
We typically respond within 24–48 business hours.