FAQ
Florise Studio
Frequently Asked Questions
Everything you need to know before placing your order.
Shipping
Delivery, tracking and shipping information.
Returns
Learn more about returns and refunds.
Sizing
Find the right fit before ordering.
Contact
Need help? We're happy to assist.
Orders
Can I cancel or change my order?
Orders begin processing shortly after they are placed. If you need to make a change, please contact us as soon as possible. We will do our best to help before the order has been processed or shipped.
Can I change my shipping address?
If your order has not yet been processed or shipped, please contact us as soon as possible with the correct shipping details. Address changes cannot be guaranteed once an order has entered fulfillment.
Shipping
Do you offer free shipping?
Yes. Free shipping is available on orders over $99.
How long will my order take to arrive?
Delivery times vary depending on the destination and selected shipping method. Please refer to our Shipping Policy for the latest processing and estimated delivery information.
How can I track my order?
Once your order has shipped, tracking information will be sent to the email address provided at checkout. Please allow some time for tracking updates to appear after dispatch.
Returns & Refunds
Can I return an item?
We accept eligible returns within 14 days of delivery. Items must be unworn, unused and returned in their original condition. Please review our Refund Policy before starting a return.
When will I receive my refund?
Once an eligible return has been received and reviewed, approved refunds are issued to the original payment method. Processing times may vary depending on your payment provider.
Products & Sizing
How do I choose the right size?
Please check the size information provided on each individual product page before ordering. Measurements may vary between styles, so we recommend choosing your size based on the measurements listed for that specific item.
Why can sizing vary between different styles?
Different silhouettes, fabrics and constructions can fit differently. Always refer to the product-specific measurements rather than relying only on your usual size.
Will the color look exactly the same as the photos?
We aim to represent product colors as accurately as possible. Slight differences may occur due to lighting, photography and individual screen settings.
Payment
What payment methods are available?
Available payment methods are displayed securely at checkout and may vary depending on your location.
Need More Help?
Still have questions?
We're always happy to help. Reach out to Florise Studio and we'll get back to you as soon as possible.
Contact Us